In 2009, we prepard a comprehensive evaluation framework for the WorkCover NSW Three Year Small Business Plan activities. This work involved close collaboration with WorkCover staff to determine the use of existing data, potential for better use of WorkCover data, and the requirements of evaluation of activities. The Action Plan drew on these discussions and literature review to set out a carefully structured approach to assessing the effectiveness of the 3 Year Small Business Plan, using a mix of information from existing sources, targeted surveys, interviews and case studies. The Action Plan commented on the strengths and weaknesses of different evaluation tools and presented an ‘analysis map’ to guide WorkCover staff in running program-specific and group-wide evaluation activities.
In 2009 we also undertook an evaluation of WorkCover’s Small Business Forums program – using interviews with a mix of stakeholders including participants, WorkCover staff and Forum facilitators. The evaluation was undertaken 12 months into the Forums program and assessed the extent to which the Forums were meeting their stated aims.